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Pace Print Co.

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Return & Refund Policy

What to do if something isn't right with your print.

Last updated 29 October 2026

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are defined as:

  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to Pace Print Co.
  • You: the person placing an order with Pace Print Co.
  • Website: Pace Print Co.'s site, which can be accessed via this URL: paceprint.co
  • Personalised Product: any product made specifically for you using the details you provide, such as your name, race, finish time or date, or any other custom text or design.

Return & Refund Policy

Thanks for shopping at Pace Print Co. Every product we sell is a Personalised Product, made to order for you using the details you enter at checkout. Because of this, the terms below are different from those of a typical online shop. Please read them before you order.

By placing an order at Pace Print Co., you agree to the terms set out below, along with our Privacy Policy.

No cancellations or returns for change of mind

Personalised Products are made to your specification and are clearly personalised, so they cannot be resold. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel online orders does not apply to goods of this kind.

This means that once you place an order:

  • You cannot cancel it, and we cannot accept a return or issue a refund, if you simply change your mind, no longer want the product, or ordered the wrong size or style.
  • We cannot accept returns or issue refunds because of mistakes in the details you entered at checkout (for example a misspelt name, or an incorrect race name or finish time).

Please check all of your details carefully before completing your order. Where we show you a preview or ask you to confirm your details, please review it carefully, as the product will be printed exactly as confirmed.

If you notice a mistake in your details straight after ordering, email us at hello@paceprint.co as soon as possible, quoting your order number. If we haven't started producing your order we will do our best to correct it, but we can't guarantee this.

Faulty, damaged or incorrect products

This section does not affect your legal rights. If your product arrives damaged, has a printing fault, or doesn't match the details you confirmed when you ordered, we will put it right.

Please email hello@paceprint.co within 30 days of delivery with:

  • Your order number
  • A short description of the problem
  • Clear photos of the product and, if it arrived damaged, the packaging

We will review your request promptly. If we agree that the product is faulty, damaged, or not as ordered, you can choose between a free replacement (reprinted and sent to you at no cost) or a full refund, including the original delivery cost. If we ask you to send the product back, we will cover the cost of return postage. Refunds are made to your original payment method, without undue delay and within 14 days of us agreeing that you are entitled to one.

Pace Print Co. is responsible for your order until it is delivered to you, so we will replace or refund items that are damaged in transit.

If you contact us after 30 days, you may still have rights under the Consumer Rights Act 2015, for example to a repair or replacement, and we will deal with your claim in line with the law.

Orders we cannot fulfil

Occasionally we may be unable to make or supply an order, for example because of a production or supply problem. If this happens we will let you know as soon as possible, cancel the order, and refund your purchase price in full.

Shipping

We are not responsible for return shipping costs when you return a product because you have changed your mind, as we do not accept change-of-mind returns. If you return a faulty, damaged or incorrect product at our request, we will refund the postage cost.

Your statutory rights

Nothing in this policy limits or removes any rights you have under UK consumer law, including the Consumer Rights Act 2015.

Changes To Our Return & Refund Policy

We may update this policy from time to time. Any changes will be posted on this page. The policy in place at the time you place your order is the one that applies to that order.

Contact Us

If, for any reason, you are not completely satisfied with any product or service we provide, please get in touch and we will do our best to help.